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Welcome to Executive Color Systems Inc.
Each product is fully guaranteed by the manufacturer (unless specifically stated otherwise).
The complete warranty is included with the product.
The manufacturers' warranty covers repair or replacement of defective parts, subject to the conditions set forth.
On most items, Executive Color Systems offers an exclusive 30-day exchange/refund policy to web and mail order customers only.
If you are not satisfied with your purchase, you may return it for exchange or refund (excluding shipping and handling charges) within 30 days, subject to a return authorization from executivecolor.com.
Note:
Boards and other electronic parts must be sealed and boxes un-opened.
Returns are subject to a restocking fee, depending on the condition of goods and packaging material.
If the item is returned in "new" condition with all packaging intact, there is usually no restocking fee.
To return a product, please call Customer Service at 1-212-302-3555 for an RA number (Return Authorization). All Returns require an authorization number.
Please note that an RA# does not guarantee final disposition.
All returns are subject to inspection.
All exchanged/returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories.
Please do not tape or write anything on the item or the package!
We will charge you for replacement of damaged, altered, missing, written-on or taped-on contents or cartons.
We reserve the right to refuse any such returns.
Pack the products into a shipping box with plenty of packing material, and tape securely.
Write the RA# issued by Customer Service clearly on the outside of the shipping carton, not on the product package.
Any merchandise returned to us unauthorized will be refused. Please ship your parcel back to us freight prepaid! We suggest that you use FedEx Ground Service.
No goods will be accepted for exchange or return without authorization.
Executive Color Systems Inc.
42 West 39th Street 18th Floor
New York, NY 10018
Tel:(212)302-3555
Fax:(212)302-3014
www.executivecolor.com
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